000lago Terms & Conditions

1 Definitions

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "000lago," "we," "us," or "our" refers to the operator of the 000lago online gaming platform accessible at https://000lago.net.
• "Player," "you," or "your" refers to any individual who accesses, registers, or uses the 000lago platform in any capacity.
• "Platform" means the 000lago website, mobile-optimized site, all associated gaming software, account management systems, and customer support services.
• "Account" means the individual player account created by registering on 000lago.
• "Real Money Balance" refers to Philippine Peso (₱) funds deposited by the player and held in the player's 000lago account wallet.
• "Bonus Balance" refers to any promotional credits, free spins value, or matched bonus funds credited to the player's account subject to wagering requirements.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before it becomes eligible for withdrawal.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory authority overseeing online gaming in the Philippines.
• "KYC" means Know Your Customer — the identity verification process required before full account access and withdrawal privileges are granted.

2 Acceptance of Terms

By accessing the 000lago platform, creating an account, making a deposit, or participating in any game or promotion, you unconditionally accept and agree to be bound by these Terms and Conditions in their entirety, including any policies incorporated by reference such as the 000lago Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these Terms and Conditions, you must immediately cease using the 000lago platform and close your account if one has been created.

These Terms and Conditions constitute a legally binding agreement between you and 000lago. 000lago reserves the right to update or amend these Terms at any time. Continued use of the platform following notification of any amendment constitutes acceptance of the revised Terms.

3 Eligibility & Age Requirement

Access to 000lago and participation in any real-money game, promotion, or betting activity is strictly limited to individuals who satisfy all of the following eligibility criteria:

• You are at least 21 years of age. This is the minimum legal age for participation in casino-style gaming under PAGCOR regulations in the Philippines.
• You are a resident of the Philippines or are otherwise legally permitted to access online gaming services under the laws applicable to your jurisdiction.
• You are not a resident of a jurisdiction where online gambling is prohibited by applicable local law.
• You are not an employee, contractor, director, officer, or agent of 000lago, nor an immediate family member of any such person.
• You are acting on your own behalf and not as an agent or representative of any third party.
• You have not previously been self-excluded from 000lago or been permanently banned from the platform.

000lago reserves the right to request proof of age and identity at any time. If a player is found to be under 21 years of age, their account will be immediately suspended, all winnings will be forfeited, and any deposited funds will be returned to the payment source used at the time of deposit, subject to verification.

4 Account Registration

To access real-money gaming features on 000lago, you must create a registered account. The following rules apply to account registration:

• One Account Per Person: Each player is permitted to hold only one active account on 000lago. Creating multiple accounts — whether under the same name, different names, or using different device or payment information — is strictly prohibited and will result in all associated accounts being suspended and any balances forfeited.
• Accurate Information: You must provide truthful, accurate, and complete information during registration, including your full legal name, date of birth, residential address in the Philippines, and a valid email address. False information will result in account termination.
• Identity Verification (KYC): Before withdrawals are processed and certain account features are unlocked, 000lago will require you to complete KYC verification. Accepted documents include a Philippine passport, driver's license, UMID, SSS card, or other PAGCOR-accepted government-issued photo identification.
• Account Activation: You are responsible for keeping your account credentials confidential. Do not share your username, password, or one-time PINs with any other person.
• Account Currency: All 000lago accounts are denominated in Philippine Peso (₱). Deposits made in other currencies will be converted at the prevailing rate at the time of transaction.

000lago reserves the right to refuse account registration to any applicant at its sole discretion, without being required to provide a reason for refusal.

5 Account Security

You are solely responsible for all activity conducted through your 000lago account. The following security obligations apply:

• You must use a strong, unique password for your 000lago account and must not reuse passwords from other websites or services.
• You must enable two-factor authentication (2FA) where offered. 000lago strongly recommends activating 2FA for all accounts.
• You must notify 000lago customer support immediately if you suspect unauthorized access to your account, if your login credentials have been compromised, or if you observe any suspicious transactions in your account history.
• 000lago will never ask for your password via email, live chat, or any other channel. Any such request should be treated as fraudulent and reported to 000lago support.
• 000lago is not liable for losses resulting from your failure to maintain the security of your account credentials, except where such loss results directly from proven negligence on the part of 000lago.

6 Deposits & Withdrawals

000lago supports the following payment methods for Philippine Peso transactions: GCash, Maya (formerly PayMaya), BPI Online, BDO Internet Banking, UnionBank InstaPay, 7-Eleven Cliqq, USDT TRC20, and Coins.ph. The following terms apply to all financial transactions on the platform:

6.1 Deposits

• The minimum deposit amount is ₱100. Maximum deposit limits vary by payment method and account verification tier.
• Deposits must originate from a payment account registered in your own name. Third-party deposits are not accepted.
• 000lago does not charge internal processing fees on standard deposits. Your payment provider may apply their own transaction fees, for which 000lago accepts no responsibility.
• Deposits are generally credited to your 000lago account within minutes. Delays caused by your payment provider are outside 000lago's control.

6.2 Withdrawals

• Withdrawal requests will only be processed to the same payment method used for the most recent deposit, subject to 000lago's anti-money-laundering policies.
• KYC verification must be completed before any withdrawal is processed. Unverified accounts may deposit and play but cannot withdraw funds.
• The minimum withdrawal amount is ₱200. Maximum withdrawal limits apply and vary by account tier.
• Standard withdrawal processing time is 1–5 business days. GCash and Maya withdrawals are typically processed within 24 hours on business days.
• 000lago reserves the right to delay or decline a withdrawal request pending investigation of suspected fraudulent activity, violation of these Terms, or AML review requirements.
• Any active wagering requirements on Bonus Balance must be fully met before the associated funds become withdrawable.

7 Bonuses & Promotions

000lago offers a range of bonuses and promotions to eligible players, including welcome bonuses, reload bonuses, cashback offers, and free spins. The following general terms apply to all bonuses unless specific promotion terms state otherwise:

• Eligibility: Bonuses are available to verified players who meet the specific eligibility criteria stated in each promotion. 000lago reserves the right to exclude any player from any promotion at its discretion.
• Wagering Requirements: All bonuses are subject to wagering requirements, which will be clearly stated at the time the bonus is offered. Until wagering requirements are met, bonus funds cannot be withdrawn.
• Bonus Expiry: Bonuses and associated wagering requirements expire within the time period stated in the individual promotion. Expired bonuses and any associated winnings are forfeited without compensation.
• Game Contributions: Not all games contribute equally toward wagering requirements. Slot games typically contribute 100%, while live casino games, bingo, and fishing games may contribute at a lower rate. Specific contribution rates are published in the applicable promotion terms.
• Maximum Bet Restriction: While a bonus is active, a maximum bet limit applies per round or wager as specified in the promotion. Bets exceeding this limit may result in forfeiture of the bonus and associated winnings.
• Abuse Prevention: 000lago reserves the right to cancel any bonus and void associated winnings if there is evidence of bonus abuse, collusion, use of betting patterns designed to meet wagering requirements without genuine gaming intent, or any other conduct that 000lago determines constitutes exploitation of promotional offers.
• One Bonus at a Time: Only one bonus may be active on a player's account at any given time unless explicitly stated otherwise in a promotion's terms.

8 Game Rules & Fair Play

All games available on the 000lago platform are governed by individual game rules displayed within each game interface. In addition, the following platform-wide rules apply:

• RNG Fairness: All slot, bingo, fishing, and virtual game outcomes are determined by certified Random Number Generator (RNG) systems. These systems are independently audited to ensure statistical fairness and compliance with PAGCOR standards.
• Live Dealer Games: Live dealer games are streamed in real time from licensed studios. Game outcomes are determined by physical actions (card dealing, wheel spinning) and are not subject to software manipulation.
• Malfunction Policy: In the event of a game malfunction, software error, or disconnection during gameplay, 000lago reserves the right to void the affected round and return the bet amount to the player's account. 000lago is not liable for any losses resulting from technical malfunctions beyond its reasonable control.
• Dispute Resolution: In the event of a dispute regarding a game outcome, the records held in the 000lago server logs shall be the definitive record of all game events. Players may raise disputes by contacting 000lago customer support within 7 days of the disputed event.
• House Edge: All games on 000lago carry a house edge as disclosed in the respective game information panels. No strategy, system, or tool can eliminate or consistently overcome the house edge over time.

9 Prohibited Conduct

The following actions are strictly prohibited on the 000lago platform. Violation of any of these provisions will result in immediate account suspension, forfeiture of balances, and may be reported to relevant Philippine authorities including PAGCOR:

• Registering more than one account on 000lago, or assisting another person in doing so.
• Using software, bots, scripts, artificial intelligence tools, or automated systems to interact with 000lago games or account functions.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, glitches, or errors in any game or the platform itself. Any winnings resulting from exploited errors are void.
• Engaging in any form of fraudulent activity, including the use of stolen or fraudulently obtained payment credentials.
• Conducting or facilitating money laundering, terrorist financing, or any other financial crime through the 000lago platform.
• Allowing or facilitating access to your account by a third party, including family members.
• Providing false or misleading information during account registration or KYC verification.
• Attempting to access the 000lago platform from a jurisdiction where online gambling is prohibited.
• Any conduct that 000lago, in its reasonable judgment, considers harmful to the integrity of the platform, other players, or the reputation of 000lago.

10 Responsible Gaming

000lago is committed to promoting responsible gaming. We provide the following tools to all registered players, accessible at any time from the Account Settings section:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling period.
• Session Time Limits: Players may configure automatic session time reminders and cut-off limits to manage time spent on the platform.
• Cool-Off Periods: Players may take a temporary break of 24 hours, 7 days, or 30 days. During a cool-off period, the account is inaccessible for gaming, though pending withdrawal requests will continue to be processed.
• Self-Exclusion: Players may permanently or temporarily exclude themselves from 000lago for a minimum period of 6 months. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Checks: Pop-up notifications are available at configurable intervals to remind players of their time spent and net gaming activity during a session.

If you believe you may be experiencing problem gambling, 000lago encourages you to use the responsible gaming tools above and to seek assistance from appropriate support organizations in the Philippines, including resources available through PAGCOR's responsible gaming program and the National Center for Mental Health (NCMH).

For detailed information on 000lago's responsible gaming practices, please review the dedicated Responsible Gaming page.

11 Intellectual Property

All content on the 000lago platform — including but not limited to logos, trademarks, game graphics, text, software, interface design, promotional materials, and all other proprietary content — is the intellectual property of 000lago or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the 000lago platform solely for personal, non-commercial gaming purposes, subject to your compliance with these Terms and Conditions. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the 000lago platform.
• Reverse-engineer, decompile, or disassemble any software or technology used in the platform.
• Create derivative works based on any 000lago content or software.
• Use 000lago's trademarks, logos, or brand assets in any manner without prior written authorization.

Any unauthorized use of 000lago's intellectual property constitutes a material breach of these Terms and may expose you to legal liability.

12 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, 000lago and its officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:

• Loss of funds resulting from unauthorized access to your account due to your failure to maintain account security.
• Interruption of service due to scheduled or unscheduled maintenance, technical failures, or force majeure events.
• Loss of data, gaming session progress, or account history resulting from system errors or connectivity issues beyond 000lago's reasonable control.
• Decisions made by you in reliance on any information provided on the 000lago platform.

000lago's total aggregate liability to any player for any claim arising from use of the platform shall not exceed the total amount deposited by that player during the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded under Philippine law.

13 Amendments to These Terms

000lago reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, 000lago will notify registered players via email to the address on file, a notification displayed upon next login, or a prominent announcement on the platform homepage.

The effective date of the most recent revision will be displayed at the top of this page. If you do not agree with any amended Terms, you must discontinue use of the platform and may request account closure by contacting 000lago customer support.

Your continued use of 000lago following the effective date of any amendment constitutes your acceptance of the revised Terms and Conditions.

14 Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

000lago operates in compliance with applicable PAGCOR online gaming regulations. Any disputes arising from these Terms or your use of the 000lago platform that cannot be resolved through 000lago's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts located in Metro Manila, Philippines.

Players acknowledge that online gambling involves an inherent element of financial risk. Nothing in these Terms constitutes a guarantee of winnings or a representation that any particular outcome will result from participating in games on the 000lago platform.

15 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the 000lago platform, please contact the 000lago support team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the support widget on the 000lago platform after login.
• Response Time: Email inquiries are typically responded to within 1–2 business days. Live chat responses are immediate during staffed hours.

For regulatory inquiries or complaints that cannot be resolved directly with 000lago, players may contact PAGCOR through official channels as the relevant regulatory authority for online gaming in the Philippines.